I’m on the phone to a well-known supplier of outsourced services…

“Please listen carefully to the following options…”

There are 7 options, but they don’t tell you how many there are going to be.

I’m not quite sure if what I’m calling about matches any of them.

And there’s no “For all other enquiries please hold” at the end so you’re left drifting in to the abyss with Enya playing softly at you, not quite knowing what’ll happen next.

Anyway, I digress.

What caught my attention was that the sentence offering me the option to have the conversation in Welsh was in English.