If there are showstoppers ask them upfront!

Don’t let me spend 10 minutes filling in personal details about myself and my other half only to be told that you can’t offer me a quote because of my other half’s profession.

I was just trying to get a quote on behalf of a friend who was on the other end of the phone at a car supermarket in London, where there are computers but you can only use their website – hmm, they’re definitely missing a trick there!

In this case Sainsbury’s Insurance is the culprit, but I’m sure they’re not alone.